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Industry Insights

How ProLine Scaled 4× With a Puzzle-Built Support Team

When ProLine's customer base quadrupled in just over a year, they needed a support team that could keep up without missing a beat. CEO AJ Briley shares how Puzzle helped him scale from 1 to 25+ nearshore agents—bilingual, tech-savvy, and fully embedded in his SaaS operation. Discover the impact of having the right support, right when it matters.

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The Call-Center Era Is Over: Why Modern Support Requires High-Skill Nearshore Teams

Automation

Automation

Automation

The Impact of Automation & AI in Developing Digital Products

Most Wanted Tech Stacks and Profiles in IT Staff Augmentation in 2024

Connecting Makes Us Stronger: Puzzle Joins Atlanta CEO Council

Exploring Atlanta's Vibrant Tech Scene: Upcoming Events in 2024

Venture Atlanta 2024: Puzzle's Integral Role in Shaping Tomorrow's Tech Landscape

Why Latin American Developers are the Game-Changer for Your Business in 2024

Impact of Staff Augmentation on Atlanta’s Tech Ecosystem

6 Reasons Atlanta’s Tech Scene Is on the Rise

Crafting a Cutting-Edge Product: Hoopla’s Success with Puzzle

Clearing Up the Misconceptions About Nearshore Staffing

Nearshore Staffing: a Solution for the Current Market.

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