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Common questions from SaaS founders.
01
What does Puzzle actually do?
Puzzle embeds vetted technical talent from Latin America directly into US SaaS companies, as engineers, technical consultants, and advanced support specialists who work as part of your team, not as an outside vendor.
02
Is this the same as outsourcing or staff augmentation?
No. Puzzle does not place people into open seats. Puzzlers are embedded into your tools, your rituals, and your team culture, working alongside your core team with the same expectations and accountability.
03
Why Latin America?
Time zone overlap with US business hours, strong English proficiency, and a developer base that has grown rapidly in recent years while staying deeply engaged with modern stacks and AI tools.
04
How does the 90 day pilot work?
Every engagement starts with a 90 day pilot. Every Puzzler you approve is billable from day one, and you can stop working with anyone during the pilot who isn't meeting expectations, with no long term lock in. If that happens, Puzzle covers the work to find a replacement.
05
Will AI replace the need for a team like this?
No. AI changes what the team needs to be good at, not whether you need one. The companies getting the most out of AI are the ones pairing it with strong human execution, not replacing people with it.
06
What roles can be embedded through Puzzle?
Engineering across backend, frontend, full stack, platform, DevOps, QA, and data, along with advanced support and technical consultant roles for companies shipping AI products.
07
How is Puzzle different from a traditional call center or BPO?
Puzzlers aren't scripted agents handling volume. They're technical specialists who sit behind your product and your AI, handling the complex, high-stakes situations that automation can't, while staying embedded in your team's tools and rituals.
08
Will I have real time collaboration with my software development teams?
Yes. Puzzlers work inside your systems. Slack, standups, repos, and tickets. During your working hours. Not offshore. Not async. Embedded.
